Customer Care

The Racquet Shop Returns Policy

The Racquet Shop is happy to refund your purchase price, not including Postage, within 30 days of making a purchase providing the product is returned to us at your cost, unused, and in perfect New Condition. Any Racquet must not have been hit with and the plastic must be in perfect condition on the handle. We cannot accept any returns if the String in the Racquet is not the Original String provided in the Racquet by the Manufacturer. Any Footwear or Clothing must not have been worn, must still have the tags on and not have been washed.

The Racquet Shop Warranty Policy

The Racquet Shop is an Authorised Supplier of all the products we sell. All products come with a 1 year Manufacturers Warranty. If you believe a product you have purchased from us is faulty you can return it to us at your cost and we will forward on to the Manufacturer for their assessment. If the Manufacturer deems the product faulty we will forward you a replacement at our cost. If the Manufacturer deems the product not to have been faulty in any way we are bound by their decision and if you wish the product to be returned to you it is at your cost.

The Racquet Shop Privacy Policy

The Racquet Shop regards customer privacy as an important part of our relationship with our

customers. The following privacy policy applies to all The Racquet Shop users, and conforms to

Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Kane at 08 9344 2667

Collection of Information

In order to use the The Racquet Shop website, we may require information from you in order to

provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and

accounts, including Email.

Any information collected by The Racquet Shop is collected via correspondence from you or your

company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from The Racquet Shop customers is required in order to provide you with our

products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff

development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information

(such as credit card numbers) on our website, we encrypt that information using secure socket layer

technology (SSL). When Credit Card details are collected, we simply pass them on in order to be

processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us,

both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at sales@racquetshop.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may

correct, update, delete or deactivate it by emailing us at sales@racquetshop.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable

information from you. You may be required to provide contact information (such as name, Email, and

postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an

order, we will use this information to contact you.

Communications

The Racquet Shop uses personally identifiable information for essential communications, such as

Emails, accounts information, and critical service details. We may also use this information for other

purposes, including some promotional Emails. If at any time a customer wishes not to receive such

correspondence, they can request to be removed from any mailing lists by emailing us at

sales@racquetshop.com.au.

You will be notified when your personal information is collected by any third party that is not our

agent/service provider, so you can make an informed choice as to whether or not to share your

information with that party.

Third Parties

The Racquet Shop may at its discretion use other third parties to provide essential services on our site

or for our business processes. We may share your details as necessary for the third party to provide that

service.

These third parties are prohibited from using your personally identifiable information for any other

purpose.

The Racquet Shop does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when

we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,

court order, or legal process served on our Website.

Links

Links on the The Racquet Shop site to external entities are not covered within this policy. The terms

and conditions set out in this privacy statement only cover the domain name of racquetshop.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the

homepage, and other places we deem appropriate so that you are aware of what information we collect,

how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this

privacy statement at any time, so please review it frequently. If we make material changes to this

policy, we will notify you here, by Email, or by means of a notice on our homepage.

The Racquet Shop Security Policy

The Racquet Shop uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants,

providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured

payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by The Racquet Shop or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further

protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the

merchant account held by The Racquet Shop.

For more information about eWAY and online credit card payments, please visit